Customer Experience & Sales Job in Adelaide CBD SA at TSA Group
What we do
As Australians, we are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with a team of people who know exactly how to help brands do amazing things for their customers.
Handling Inbound phone calls for one of our Clients to give positive experiences to their customers.
“If you are someone who loves giving positive experiences, then keep reading.”
What will you Do?
RETENTION & SALES
Engage customers, build rapport and ensure all customers are getting the best value;
Assist customers over the phone to help them with billing queries, trouble-shoot faults, manage service difficulties and also offer technical support over the phone specifically for Telstra NBN Customers
Retain existing customers by presenting personalised solutions based on the customer’s current and future needs; and
Offer solutions using a variety of Telstra’s market leading products from NBN, Mobiles, FOXTEL and everything else in-between.
Benefits & Perks
State of the ART facilities with modern lunch/breakout rooms (milk, tea, coffee & fruit included) containing Pool Table, Foosball, Table Tennis;
Comprehensive training, with ongoing coaching and development;
Career advancement opportunities within an expanding company both nationally and internationally;
Sales competitions, VIP award nights, Rewards & Recognition including overseas holidays; and
Penalty rates on weekends and after hours
Skills and experience
Ability to work full time -38 hours a week on a rotating roster between 7:30 AM – 21:00 PM
The Centre operates all year round so flexibility to work over a 7 day operation.
Generally on average you will be required to work 15-18 weekends a year.
Must have current Australian working rights
At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more. We take our responsibility to protect the health and well-being of our team and our community very seriously.
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About the Company
Company: TSA Group
Company Location: Adelaide CBD SA