IT Support Officer

Access and exposure to Kings technology platforms to support business workflow

Ongoing training and development with career progression

Flexible working arrangements including WFH

About the role:
Working in a fast-paced corporate environment, the primary objectives will be to aid the business with their IT queries by providing great customer service along with resolving the reported issues on time. Reporting to the IT Operations Manager your day to day responsibilities will include:

Display a high level of customer service to all internal stakeholders

Resolving Service Desk requests promptly

Logging all incidents and service requests and manage IT escalations

Collaborating with relevant vendors and support partners

Troubleshooting and support for hardware, software, printers and other computer-related technologies

New User set-ups including account creation and hardware setup

Meet all KPI’s as set by your manager

Documentation management for critical support and technical artifacts

Assist in providing or recommending IT initiatives

Incorporate a zero-trust approach to cybersecurity operations to strengthen our security posture

Provide after-hours support as part of IT support scheduled roster

About you:
Highly motivated with great customer-centric communication skills

Ability to build relationships with internal stakeholders

Ability to work in a fast-paced high-pressure environment

Ability to prioritise and action items, managing time and workflow to meet service levels

ITIL experience would be advantageous

A keen, tenacious work ethic and the ability to work independently as well as part of a team

Tertiary IT Qualifications (Diploma, Degree, etc) or equivalent experience preferred

What’s on offer:
Competitive remuneration package

Excellent working environment, ongoing training

Discounted health insurance with Medibank

Flexible working arrangements

More about Kings:
Kings is an Australian owned and operated company established in 1991, offering integrated supply chain solutions across Australia and New Zealand. Today, Kings now employs more than 800 staff, engages over 1300 subcontracted drivers and more importantly, offers a diverse range of career opportunities across Australia and New Zealand.

With strong footholds in express transport, permanent vehicle solutions, contract logistics and warehousing our vision is to champion and foster strong partnerships as a team and with our customers. We believe in being collaborative, progressive, trustworthy and united and are dedicated to being environmentally responsible industry leaders.

This role will be filled via our internal recruitment team, therefore, agencies need not enquire, thank you.