People and Capability Specialist Job in Adelaide CBD SA at Serco Group
- Lead your team to success
- Temporarily work in the comfort of your home
- Extraordinary career opportunity within a global organisation
You are a dynamic, collaborative & solutions focused People & Capability professional, with a passion for coaching and leading. As someone who thrives on creativity, you love the challenge of developing new and innovative solutions & processes. You have extensive experience in end to end HR activities, providing solid ER/IR advice to managers and other leaders across the AsPac region. Naturally, you interact and develop strong relationships at all levels and aim to effectively resolve complex matters within an agreed timeframe. Your influential and engaging approach will allow you to coach peers in areas of expertise and HR generalist activities to support their development. Above all, your resilience and impeccable customer service skills allows you to act with poise in difficult situations, with the continued and consistent support from a team of 12 P&C professionals.
About the Role
Reporting to the P&C Advisory Team Leader, you will provide P&C operational advisory support to employees and managers in an autonomous manner within a centralised shared service environment, acting as an escalation point for complex matters. You will coach managers on complex performance management activities, whilst navigating ER/IR risks. You will proactively contribute to the development, implementation and monitoring of policies and procedures based on relevant legislation and contemporary P&C management practices. As a critical support to the business, you will act as a project lead on new business, change in process, address employee grievances, manage and lead projects other P&C advisory tasks. By use of appropriate systems, you will maintain and track P&C related activities for both day-to-day tasks and case management. Moreover, you will demonstrate flexibility & efficiency to support a variety of business units, understanding the complexities of each and ensuring that deliverables are achieved with ease.
To be successful in this role, you will have:
The highest levels of personal integrity and ethical behaviour
Tertiary qualification in Human Resources
Proven experience working in a large/enterprise size company or shared services
The ability to maintain accuracy, high attention to detail and resilience
Excellent verbal and written communication skills
Outstanding customer service skills
Sound experience understanding and interpreting industrial instruments and policy application
Knowledge of HR systems (SAP), processes and tools
Knowledge/ management of a CRM system or equivalent
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role.
Within our Group Corporate teams, we collaborate and support the operational arms of Serco’s Asia Pacific division. We problem solve and innovate across a range of disciplines including Corporate Affairs, Finance, Information Technology, Legal, Sales and Bids.
At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world’s best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac
If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume by clicking the ‘Apply Now’ button.
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.
We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.
About the Company
Company: Serco Group
Company Location: Adelaide CBD SA